Privacy policy

Pawzze operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a curated shopping experience. Pawzze is powered by Shopify, which enables us to provide these Services.


This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. By accessing or using the Services, you agree to the practices described here.

 

 

 

1. Personal Information We Collect

We may collect and process the following categories of information:

 

  • Contact details: name, shipping/billing address, phone number, email address.

  • Financial details: payment card information, transaction details, confirmation of payment.

  • Account details: username, password, preferences, saved settings.

  • Transaction history: items viewed, added to cart, purchased, exchanged, or returned.

  • Communications: messages sent to customer support or via contact forms.

  • Device & usage data: IP address, browser type, operating system, interaction with our site.

We do not knowingly collect information from children under the age of majority.

2. How We Use Your Information

We use your personal information to:

 

  • Provide and improve Services: process orders, deliver products, manage your account, and enable returns.

  • Marketing & promotions: send promotional emails or offers (you may opt-out at any time).

  • Fraud prevention & security: verify identity, prevent fraudulent transactions, and maintain a secure shopping experience.

  • Legal compliance: respond to lawful requests from authorities and comply with applicable laws.

3. Disclosure of Your Information

We may share your information only when necessary:

  • With Shopify and trusted service providers (e.g. shipping, IT, payment processors).

  • With business partners for marketing (only if you have consented).

  • If required by law, to protect our rights, or in connection with a business transfer (e.g. sale or merger).

4. Legal Basis & Privacy Rights

Depending on where you live, you may have specific privacy rights:

 

  • Australia: Pawzze complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • EU/UK: rights under the GDPR, including access, correction, deletion, and data portability.

  • Other regions: rights granted under applicable laws.

You may contact us (see Section 8) to exercise these rights.

5. Cookies

Our website uses cookies only to enable core site functionality (such as cart and checkout). We do not use third-party trackers (e.g. Meta Pixel, Google Analytics).

6. Data Security & Retention

We use industry-standard measures to protect your information. No online transmission is fully secure, but we take steps to reduce risks.

We retain data only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce agreements.

7. International Transfers

Because Shopify and our service providers may be located in other countries, your data may be processed outside of the UAE and Australia. When doing so, we rely on recognized legal mechanisms to protect your personal information.